Terms & Conditions

1. These terms and conditions apply to any work done for the Client by CorrectContent, also referred to in this document as “we”, “our” and “us”.

2. The Client is under no obligation to offer CorrectContent work; neither is CorrectContent under any obligation to accept work offered by the Client.

3. Any work agreed and carried out by CorrectContent will be under a Contract for Services and is not intended to create an employment relationship between CorrectContent and the Client.

4. We strongly advise you to read these Terms and Conditions carefully as they will apply in each and every instruction and will operate in conjunction with the agreed Contract for Services.

5. If any of these Terms and Conditions conflict with the Contract for Services, then the Contract for Services will take priority.

Services and Costs

6. CorrectContent will provide service(s) as mutually agreed, confirmed in writing by the Client.

7. The work will be carried out unsupervised at such times and places as determined by CorrectContent, using CorrectContent’s own equipment.

8. Completed work will be provided with all changes clearly marked using the “track changes” feature (found in up-to-date versions of Word and Pages).

9. The Client will pay CorrectContent a fee per hour OR per word OR per slide (for presentations) OR an agreed flat fee for the job. Our fees per word are usually based on a standard price per 1,000 words, rounded up to the nearest 100 words.

10. A deadline for the completion of the work will be agreed in writing.

11. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.

12. If, however, upon receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, CorrectContent may renegotiate the fee and/or the deadline. This also applies if the documents or materials needed are received by CorrectContent later than agreed.

13. Similarly, if, during the term of CorrectContent’s work, additional tasks are requested by the Client, CorrectContent may renegotiate the fee and/or the deadline.

Payment Terms

14. For academic proofreading and application services, 50% of the total fee must be paid before work commences and the remainder must be paid within 7 days of completion. If payment is not received within this specified time, then 10% of the fee will be added for each week that the payment is overdue. If we do not receive 50% or see proof of payment, then we cannot start the work.

15. For business proofreading and content creation, unless agreed otherwise at the outset, payment will be made within 30 days of receipt of CorrectContent’s invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998.

16. CorrectContent reserves the right to charge interest on overdue fees.


17. Either the Client or CorrectContent has the right to terminate a Contract for Services if there is a serious breach of its terms.

18. You can cancel the contract at any time before work has begun, namely before full documents have been provided to CorrectContent, at no charge. Any payment made in advance by you will be refunded.

19. If you wish to cancel the contract after work has begun then you must notify CorrectContent in writing. You will be billed for the work that has been completed up to that point at the per-word or per-hour rate in the contract. Where a flat fee has been agreed, unless you are terminating due to a serious breach by CorrectContent, the full fee will be payable. The partially completed work will be sent to you upon receipt of your payment.

20. These terms are subject to the laws of England and Wales, and both CorrectContent and the Client agree to submit to the exclusive jurisdiction of the English courts.

Liability and Errors

21. CorrectContent cannot be held responsible for direct, indirect, special or consequential losses or costs incurred by any errors remaining in your work, be they factual or grammatical. The final responsibility for errors remains with you.

22. CorrectContent will not be held liable for errors or omissions caused by your failure to communicate your requirements clearly.

23. CorrectContent shall not be liable for any delay or failure to perform any obligation under these Terms and Conditions and both parties shall be released from their respective obligations if the delay or failure is caused by any circumstances beyond both parties’ reasonable control, including, but not limited to: fire, explosion, flood, war (or similar events such as national emergency or civil unrest), industrial disputes, technical failure, or any other similar event that renders the performance of obligations impossible. In such circumstances, the Client will immediately pay CorrectContent all arrears of payments due.

24. In the case of illness or sudden unforeseen unavailability of the CorrectContent proofreader/editor responsible for a Contract for Services, CorrectContent will notify the Client as soon as reasonably practicable and re-allocate the matter to another proofreader/editor within 24 hours. CorrectContent will use their best endeavours to ensure that the agreed deadline is maintained; however, in the event that the deadline cannot be met in such circumstances, an extended deadline will be agreed by the parties. Such agreed extension will not affect the agreed fee payable.

25. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

26. CorrectContent reserves the right to alter pricing without notice, although any prices previously confirmed in writing will remain valid for 28 days from the date of the quotation; prices on work agreed and being undertaken will not be affected.

Copyright and Confidentiality

27. Any content created by CorrectContent as part of the copy-editing/proofreading/copy writing process will become the copyright of the Client, unless otherwise agreed.

28. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and the Client’s contractors without prior written permission.

29. CorrectContent guarantees that any work subcontracted on behalf of the Client will be completed to the same standard, schedule and budget, and with the same conditions of confidentiality.

30. CorrectContent may use the Client’s name in their promotional material, but only if the Client’s express consent is granted before doing so.

Data Protection and Website Cookies

31. Under the terms of the Data Protection Act 2018, the Client and CorrectContent may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.

32. We will use the personal information you provide to us to:

(a) provide the Services;

(b) process your payment for such Services; and

(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

33. The CorrectContent website uses cookies that allow CorrectContent to see how the site is used. The cookies cannot identify you. If you continue to use this site, CorrectContent will assume that you are happy with this.